Need advice about buying from Footic? Below you will find the most frequently asked questions and their answers, or feel free to contact us with a specific question.
What can we help you with?
- E-shop guide
- Availability & Delivery
- Returns & Exchanges
- Discounts & Benefits
- Partners & Cooperation
- Barefoot basics
- How to choose barefoot shoes
- Types of barefoot shoes
How do I find the right products?
We primarily divide our shoes into children's shoes (sizes 16-36), women's shoes, and men's shoes (sizes 37-47) or accessories. Within these categories, you will find other sub-categories, or you can try to filter products by parameters (size, type of shoe, manufacturer, etc.). You can also select a specific brand directly or try to find a particular shoe using the search.
Who can help me choose?
We're here to help, so don't hesitate to ask. You can use our chat, email, phone and social media.
If you are here for the first time, we recommend reading First barefoot shoe purchase? or How to measure the foot properly? For more information about barefoot shoes, please visit our About barefoot section, which includes our educational Barefoot Academy.
How do I add shoes to my cart?
First, select the size you require from the product details and then simply add the quantity you desire using the Add to Basket button.
What payment methods do you offer?
We offer a wide range of standard payment options in our e-shop, which may vary depending on the shipping method and country of delivery you choose, so it is best to check the Payment & Delivery section.
What countries do you ship to?
The Footic.com e-shop primarily serves EU countries other than Germany and Austria (for which we operate the German e-shop Footic.de) or the Czech Republic and Slovakia (for which we operate the Czech e-shop Little Shoes.cz). However, you can also buy from Footic.com to selected EU countries, a full list of which can be found on the Payment & Delivery page. Unfortunately, we do not ship to countries outside the EU (UK, Switzerland, Norway, etc.).
How do I complete my order?
In the shopping basket, click Continue, select your delivery country, shipping method, and payment method, and click Continue again. You will also be asked to enter your details and billing address, and you will have the option to register directly to benefit from the loyalty program in the future. Finally, check everything and confirm by clicking the Submit Order button.
I was unable to make the payment…
If you have confirmed your order, you should receive an email with a 30-minute valid payment code in case you don't manage to pay the first time. If you miss this deadline, the email will include instructions on how to pay by bank transfer.
What is the status of my order?
Automatic emails will be sent to the address you provide to keep you informed of any changes to your order, from order confirmation and payment to dispatch and delivery. If you haven't received anything, please check your spam folder or contact customer services, and we will be happy to check the order status for you.
Is it possible to shop in German (Deutsch)?
Yes, try our footic.de.
Availability & Delivery
Do you only sell barefoot shoes?
We try to offer the widest possible barefoot range. Our offer includes 100% barefoot shoes, compromise shoes that only fulfil some barefoot requirements, and also accessories of all kinds, so we can’t claim to sell only barefoot shoes.
Are all items in stock?
Only items that we have in stock and ready to ship in the given sizes should appear on our e-shop.
In rare cases, for example, due to a technical error in stock, you may order something that is no longer in stock. In this case, we will contact you immediately and try to find the best possible replacement.
Do you guarantee delivery within a week?
If you order by 10:00 am on a weekday, we should be able to pack everything and hand it over to the carrier that day so that it arrives within one week. We aim to meet this deadline even in peak season, and we do so for the vast majority of shipments.
However, we are only human. In exceptional circumstances or due to technical complications, your order may be delayed. For your peace of mind, we recommend that you place your order well in advance.
Can I collect the goods in person?
Returns & Exchanges
Can I return my purchase?
Yes, you can return anything you do not like in its original condition within three weeks of receiving it. This can be the whole parcel or, if you have bought more than one item, it can be just a part of it. We will issue a credit and refund your payment.
How do I return goods I don’t want?
Full instructions can be found on the Returns & Exchanges page.
How much does it cost to return the goods?
This depends on the method of transport you choose. For more information, please read the Returns & Exchanges page.
Can the goods be exchanged?
Unfortunately, the system does not allow us to exchange size for size or shoe for other corresponding values. If you wish to exchange an item within 21 days, please return the original parcel by the standard method and order a new one through the e-shop.
Can I claim defective goods?
Within the warranty period, you are, of course, entitled to make a legitimate claim. We recommend that you check the goods carefully before using them for the first time to avoid any dissatisfaction later. Similarly, you should claim the shoes immediately after discovering a defect, as further use could lead to a worsening of the problem.
How can I claim the goods?
Full instructions can be found on the Returns & Exchanges page.
Please return the goods adequately cleaned and free of any other debris. We also ask for your patience as it may take some time to repair and completely remove the defect.
Will the shoes last for the entire warranty period?
The lifespan of footwear depends on the method and intensity of use. Although most shoes on the market are made from high-quality materials, they can wear out more quickly with heavy use, improper use, or lack of care.
Discounts & Benefits
What should I do if my discount code doesn’t work?
Do you have a discount code? But you don't get a discount when you enter it? We recommend the following steps:
- Check that you have written the code correctly and that you are applying it to the correct brand of shoes.
- Check that the shoes you have chosen are not already on sale, as discounted items are usually not included in the promotion.
- If you receive an expiry notice, check that you haven't missed the deadline for redeeming the code. You cannot enter the same code more than once, nor can you enter multiple discount codes at the same time.
- If you are sure that you have done everything correctly as described above and the code still does not work, please get in touch with us on the customer support line or write in the order notes your problem with the not functioning code so that we can try to fix the technical error or add the discount you are entitled to manually.
Where can I get bonus discount codes?
As part of our loyalty program, we regularly reward all our registered customers with discount codes of up to 30% off selected brands. These are unique codes that loyal customers can find in the My Discount Codes section of the Customer Centre and are not available in any other way.
Regardless of loyalty program, it is possible to receive discount codes by subscribing to our newsletter, following our social networks, or through external partners with whom we work.
Who is a loyal customer?
A loyal customer is automatically a registered customer who has a purchase history of more than 500 €. You can check your customer group in the Customer Centre in the My discount codes section. Please contact us to correct the technical error if it does not match.
How do I get fixed discounts?
Loyal customers who have purchased at least 500 € worth of goods from our e-shop in the last 12 months are entitled to a 4% loyalty discount on their total purchase.
Loyal customers who have purchased at least 1 000 € worth of goods from our e-shop in the last 12 months are entitled to a loyalty discount of 6% on their total purchase.
Where can I enter discount codes?
You enter discount coupons into the appropriate field in the shopping cart. Fixed discounts are automatically credited to eligible loyal customers when they purchase through their accounts.
Do you offer vouchers?
Yes, gift vouchers can be found in a separate category under Accessories. They make a great gift for your loved ones.
Partners & Cooperation
We are a manufacturer/importer, so can you sell our brand?
We strive to bring the best to our customers, so we would like to see what you offer and see if it fits into our portfolio. If you already have some documentation to send us, please use email@example.com, or we would be happy to arrange a meeting for you to present your products in person.
I’m an influencer, so can you give me a discount/free shoes?
Feel free to contact us, including via social media, and if it makes sense for us to collaborate, we'll be happy to work out a specific option that suits everyone.
How can I help you?
Thank you for your support. We enjoy many little things: positive mentions to friends, reviews, following, tagging, and sharing on social media. Most of all, we are delighted when you come back to us happily and regularly to buy shoes, not just for yourself, but also for your whole family. Thank you!