Returns and Exchanges
You can return anything within 3 weeks after receiving your order (the goods must be not worn, in original packing with all the labels enclosed - do not worry to cut them off for the trying).
Please do not use the original packing of the product as packing for the return delivery of the goods, neither place the shipping labels on it nor write down the return address, thanks a lot :-).
Please use the following return address as applicable for your country. Please do not ship the goods as cash on delivery, we cannot accept it.
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GERMANY |
SLOVENIA |
AUSTRIA |
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ITALY |
POLAND |
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FRANCE Packeta International – 967337 c/o Asendia Germany Rue Ettore BUGATTI PFC Erstein ZI Ouest – BP 110 67119 Erstein Cédex |
SPAIN |
PORTUGAL Packeta International – Correos Express C/ Banús s/n, nave 5 CIM VALLES 08130 Santa Perpetua de Mogoda BARCELONA (SPAIN) |
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GREECE Packeta International ID 94029095 Geniki Taxydromiki hub Thessaloniki Esoteriki Periferiaki (Internal Ring Road), Thesi Dialogis OSE – Parodos Sof.Venizelou 54628 Thessaloniki |
OTHER COUNTRIES
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Just write down what do you return and why. And do not forget your account number for the money refund. You can either use the Contract Withdrawal Form for an easy return or just simply write down following information on a piece of paper and send it along with the returned goods.
- Name as on the order
- Bank account no. for the money reimbursement (IBAN, BIC)
- Phone and email
- Reason for return
- Date and signature
EXCHANGE
Do you need to change your shoes for different model or size? Return the items form the original order and process a new one including the payment. We will reimburse you for the returned items and the whole exchange process will be faster and you will be sure that we do not sell your desired items in the meanwhile. And possible price differences will be sorted out too...